faq

Frequently Asked Questions

Top 5 Asked Questions

1. How do I change my shipping schedule?

Log into your Member Portal → Select “Manage Shipments” → Choose to reschedule, skip, or adjust your delivery frequency.

2. How do I add or swap products in my kit?

In your Member Portal, go to “Manage Products.” You can add new Smileactives products or swap items before your next shipment.

3. When will I see results?

Most customers see visible whitening in 3–7 days, but results vary. Continuous daily use prevents stains from returning and keeps your smile bright long term.

4. What if my order has already shipped?

If your order is processing, changes will apply to your next shipment. Don’t worry — with our 60-Day Money-Back Guarantee, you can return your shipment for a full refund (minus shipping & handling).

5. How do I contact Customer Service?

The fastest way is through your Member Portal or by starting a Live Chat. You can also call us at 1-800-207-8952, 7 days a week from 9:00 AM – 8:00 PM EST.

Whitening Results

Will Smileactives work on all types of teeth?

Yes — including natural teeth, veneers, crowns, bonding, and even dentures.

How long does it take to see results?

Results vary. Some people notice whitening in 3–7 days, while others may take longer depending on age, habits (coffee, tea, wine), and past dental work. Whitening is a gradual process, and consistency is key for best results.

Why is continuous use important?

Think of it like skincare or fitness: stopping and starting allows stains to come back. Using Smileactives daily prevents “yo-yo yellowing” and helps you maintain your brightest smile long term.

Product Questions

Is Smileactives safe on fabrics?

Because our gels contain hydrogen peroxide, rinse your mouth and toothbrush thoroughly before drying with a towel to prevent fabric bleaching.

What is Polyclean® technology?

It’s our proprietary foaming action that whitens the whole tooth — even hard-to-reach grooves — better than toothpaste alone. Safe for use on dental work, bonding, veneers, and dentures.

Where can I find ingredients?

You can view our full ingredients list here.

Devices & Usage

How do I use the ProLite LED Whitening Kit?

  1. Brush on gel with the Whitening Pen.
  2. Insert the LED device and power on.
  3. Leave in for 16 minutes (it shuts off automatically).
  4. Rinse after use.

Use twice daily for the first 7 days, then once weekly to maintain results.

How do I clean the trays?

Unplug, rinse with water, and dry with a cloth.

Is LED whitening safe?

Yes. Our devices are safety-tested, designed to minimize sensitivity, and clinically shown to whiten teeth an average of 7 shades in 7 days.

Membership & Account

What are the benefits of Smileactives Membership?

As a member, you enjoy:

  • Up to 33% savings on every order
  • Automatic delivery at the schedule that fits your routine
  • Full flexibility — adjust, skip, or add products anytime
  • A 60-day money-back guarantee (even if containers are empty)

How does auto-delivery work?

After your first kit, we’ll automatically send your next shipment about every 13 weeks. You can reschedule, skip, or change your frequency anytime in your Member Portal.

Can I update my membership?

Yes! In your Member Portal, you can:

  • Adjust your shipping schedule
  • Add or swap products in your kit
  • Update billing and shipping details
  • Manage your membership preferences anytime

Billing & Payments

How do payments work?

By default, each shipment is billed in 3 monthly installments. If you prefer to pay in full, you can update your payment method in your Member Portal.

Shipping & Returns

How often will I get my kit?

Most members receive their kit approximately every 13 weeks, but you can adjust your schedule to match your usage.

Can I add items to my next shipment?

Yes! Log into your Member Portal to add products to your upcoming order.

How do returns work?

We offer a 60-Day Money-Back Guarantee. If you’re not completely satisfied, return your order within 60 days for a full refund of the purchase price (minus shipping & handling).

Return Address:
Smileactives Returns
6390 Commerce Court
Groveport, OH 43125

How should I place a return label on my package?

Do not cover the bottom barcode. The barcode at the bottom of your original shipping label is essential for tracking and processing your return. Make sure it remains fully visible and unobstructed.

1. Position the new label:

  • Place the return label over the upper portion of the original shipping label.

2. Secure the label:

  • Use clear tape if needed, but ensure the bottom barcode remains uncovered.

Following these steps helps us process your return quickly and prevents delays.

Managing Your Membership

How do I make changes to my account?

The fastest way is through your Member Portal, where you can:

  • Change your shipment date
  • Update product selections
  • Modify billing or shipping info
  • Manage your membership preferences

What if my order is already shipping?

If your order is processing, changes may not apply until your next shipment. Don’t worry — with our 60-day guarantee, you can always return the order for a refund (minus shipping & handling).

Support

Still need help?

Our Customer Care Team is here 7 days a week, 9:00 AM – 8:00 PM EST.