faq

Frequently Asked Questions

Top 5 Asked Questions

1. How do I change my shipping schedule?

Log into your Member Portal → Select “Manage Shipments” → Choose to reschedule, skip, or adjust your delivery frequency.

2. How do I add or swap products in my kit?

In your Member Portal, go to “Manage Products.” You can add new Smileactives products or swap items before your next shipment.

3. When will I see results?

Most customers see visible whitening in 3–7 days, but results vary. Continuous daily use prevents stains from returning and keeps your smile bright long term.

4. What if my order has already shipped?

If your order is processing, changes will apply to your next shipment. Don’t worry — with our 60-Day Money-Back Guarantee, you can return your shipment for a full refund (minus shipping & handling).

5. How do I contact Customer Service?

The fastest way is through your Member Portal or by starting a Live Chat. You can also call us at 1-800-207-8952, 7 days a week from 7:00 AM – 10:00 PM EST.

Whitening Results

Will Smileactives work on all types of teeth?

Yes — including natural teeth, veneers, crowns, bonding, and even dentures.

How long does it take to see results?

Results vary. Some people notice whitening in 3–7 days, while others may take longer depending on age, habits (coffee, tea, wine), and past dental work. Whitening is a gradual process, and consistency is key for best results.

Why is continuous use important?

Think of it like skincare or fitness: stopping and starting allows stains to come back. Using Smileactives daily prevents “yo-yo yellowing” and helps you maintain your brightest smile long term.

Gum Sensitivity

Can the Pro Whitening Gel cause gum sensitivity?

Some users may experience temporary, mild gum sensitivity when using whitening products that contain hydrogen peroxide. This is a common and well-documented response and is typically short-lived.

What should I do if this happens?

We recommend stopping use until your gums feel normal. When resuming, use a smaller amount—½ pump or ¼ pump of gel. While results may take slightly longer, this approach usually prevents further sensitivity.

How can I reduce gum contact?

Apply the Pro Whitening Gel directly to your toothbrush and layer toothpaste on top before brushing to minimize contact with the gums.
If sensitivity is severe, or if it continues, discontinue use and consult your dental professional.

Product Questions

Is Smileactives safe on fabrics?

Because our gels contain hydrogen peroxide, rinse your mouth and toothbrush thoroughly before drying with a towel to prevent fabric bleaching.

What is Polyclean® technology?

It’s our proprietary foaming action that whitens the whole tooth — even hard-to-reach grooves — better than toothpaste alone. Safe for use on dental work, bonding, veneers, and dentures.

Where can I find ingredients?

You can view our full ingredients list here.

Devices & Usage

How do I use the ProLite LED Whitening Kit?

  1. Brush on gel with the Whitening Pen.
  2. Insert the LED device and power on.
  3. Leave in for 16 minutes (it shuts off automatically).
  4. Rinse after use.

Use twice daily for the first 7 days, then once weekly to maintain results.

How do I clean the trays?

Unplug, rinse with water, and dry with a cloth.

Is LED whitening safe?

Yes. Our devices are safety-tested, designed to minimize sensitivity, and clinically shown to whiten teeth an average of 7 shades in 7 days.

Membership & Account

What are the benefits of Smileactives Membership?

As a member, you enjoy:

  • Up to 33% savings on every order
  • Automatic delivery at the schedule that fits your routine
  • Full flexibility — adjust, skip, or add products anytime
  • A 60-day money-back guarantee (even if containers are empty)

How does auto-delivery work?

After your first kit, we’ll automatically send your next shipment about every 13 weeks. You can reschedule, skip, or change your frequency anytime in your Member Portal.

Can I update my membership?

Yes! In your Member Portal, you can:

  • Adjust your shipping schedule
  • Add or swap products in your kit
  • Update billing and shipping details
  • Manage your membership preferences anytime

Billing & Payments

How do payments work?

By default, each shipment is billed in 3 monthly installments. If you prefer to pay in full, you can update your payment method in your Member Portal.

Shipping & Returns

How often will my kit be shipped? 

After you receive your introductory kit, shipments are scheduled approximately every three months. You’re always in control - you can check your upcoming shipment date, adjust your shipping frequency, or customize the products in your kit at any time through your Customer Portal.

Do you ship internationally?

At this time, we ship within the United States only, including U.S. territories such as Puerto Rico and the U.S. Virgin Islands. We’re always exploring new options, so be sure to check back for future international shipping updates. 

Can I return my products?

Yes! We offer a 60-Day Money-Back Guarantee. You may return your products within 60 days of purchase, even if the bottles are empty, for a refund of the purchase price. Please note that original shipping charges are non-refundable. 

How do I return my products? 

Returning your products is easy:

We recommend using the same package your order arrived in, if available 

  • Customers are responsible for return shipping costs 

  • Place the new shipping label over the upper portion of the original label 

    • Please make sure the barcode at the bottom of the original label is not covered, as this helps us process your return quickly 

  • If using different packaging, include your full name, shipping address with zip code, phone number and email address inside the package 

Send your return to: 

Smileactives Returns
6390 Commerce Court
Groveport, OH 43125

For your peace of mind, we recommend using a traceable shipping method (such as UPS or USPS) and keeping your receipt. 

When will I receive my refund?

Once we receive your return at our distribution center, please allow 7-10 business days for the refund to appear in your account, depending on your bank or card issuer. 

  • Refunds are issued to the original method of payment, minus shipping and handling 

  • If an installment payment is scheduled while your return is in transit, it may still process but will be included in your final refund amount 

  • Our Customer Care team is unable to provide refund updates until the 10-business day timeframe has passed, as posting times are controlled by financial institutions 

Managing Your Membership

How do I make changes to my account?

The fastest way is through your Member Portal, where you can:

  • Change your shipment date
  • Update product selections
  • Modify billing or shipping info
  • Manage your membership preferences

What if my order is already shipping?

If your order is processing, changes may not apply until your next shipment. Don’t worry — with our 60-day guarantee, you can always return the order for a refund (minus shipping & handling).

Support

Still need help?

Our Customer Care Team is here 7 days a week, 7:00 AM – 10:00 PM EST.