Customer Service & Member Benefits

Member Benefits

As an exclusive Smileactives® Member, you enjoy:

• Regular Savings - Save up to 33% on every auto-delivery order
• Convenient Auto-Delivery - Choose your shipping frequency and schedule
• Easy Customization - Update your kit with the products you want, anytime
• 60-Day Money-Back Guarantee - Try risk-free, even if the containers are empty

Why Continuous Use Matters

For your brightest, healthiest smile, consistency is key. Whitening results build gradually with regular use — just like maintaining fitness or skincare. When you stick with your Smileactives routine, you:

• Keep stains from coffee, tea, and wine from setting in
• Prevent “yo-yo” yellowing between treatments
• Maintain a naturally radiant, youthful smile every day

Think of it as investing in your future smile — small daily steps add up to long-lasting results.

Auto-Delivery Program

Our auto-delivery program makes it easy to stay consistent. Your favorite products are shipped automatically at the schedule that works best for you. You can:

• Adjust your delivery dates
• Change product quantities
• Add new products to your next order

All through your Customer Portal — simple, flexible, and always in your control.

Billing & Payments

By default, we split the cost of each shipment into 3 easy installments, billed monthly. Prefer to pay in full? You can adjust your billing preferences anytime in your Customer Portal.

Shipping

How often will my kit be shipped?

After you receive your introductory kit, shipments are scheduled approximately every three months. You’re always in control - you can check your upcoming shipment date, adjust your shipping frequency, or customize the products in your kit at any time through your Customer Portal.

Do you ship internationally?

At this time, we ship within the United States only, including U.S. territories such as Puerto Rico and the U.S. Virgin Islands. We’re always exploring new options, so be sure to check back for future international shipping updates.

Returns and Refunds

Can I return my products?

Yes! We offer a 60-Day Money-Back Guarantee. You may return your products within 60 days of purchase, even if the bottles are empty, for a refund of the purchase price. Please note that original shipping charges are non-refundable.

How do I return my products?

Returning your products is easy:

We recommend using the same package your order arrived in, if available

• Customers are responsible for  return shipping costs
• Place the new shipping label over the upper portion of the original label
• Please make sure the  barcode at the bottom of the original label is not covered, as this helps us process your return quickly
• If using different packaging, include your  full name, shipping address with zip code, phone number and email address  inside the package

Send your return to:

Smileactives Returns
6390 Commerce Court
Groveport, OH 43125

For your peace of mind, we recommend using a  traceable shipping method (such as UPS or USPS) and keeping your receipt.

When will I receive my refund?

Once we receive your return at our distribution center, please allow 7-10 business days for the refund to appear in your account, depending on your bank or card issuer.

• Refunds are issued to the  original method of payment, minus shipping and handling
• If an installment payment is scheduled while your return is in transit, it may still process but will be  included in your final refund amount
• Our Customer Care team is unable to provide refund updates until the  10-business day  timeframe has passed, as posting times are controlled by financial institutions

Purchases Made on TikTok Shop

How do I return items purchased on TikTok Shop?

Returns for orders placed through  TikTok Shop  are handled directly within the  TikTok app. To start a return, open TikTok and go to Profile > Orders, select the item you’d like to return, and follow the on-screen return instructions.

Need help with a TikTok Shop order?

For any order-related questions or support, please visit  Profile > Orders > Customer Support  in the TikTok app, or refer to  TikTok’s Help Center  for additional assistance.

Important to Know

Orders placed through TikTok Shop follow  TikTok’s return and refund process, including timelines and status updates. Our Customer Care team is unable to access or modify TikTok Shop orders directly.

Managing Your Membership

Need to make updates? The fastest way is always your Customer Portal. There you can:

• Adjust delivery dates
• Swap products
• Update billing or shipping info
• Review your order history

Cancellations

How can I change or cancel my order?

If your order has not shipped yet and you would like to make changes, or cancel any future orders, you can do so through your Customer Portal, or by reaching out to our customer service team via chat or by calling us at 1-800-207-8952.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty. Canceled accounts with an unpaid balance will continue to be billed according to your monthly payment plan.

Still Need Help?

If you can’t find what you’re looking for in your Customer Portal or our FAQ, our Customer Care Team is here to help.

Hours: 7 days a week, 7:00 AM – 10:00 PM EST
Contact: Start a Chat or call 1-800-207-8952