Frequently Asked Questions

Exclusive Member Savings
Save up to 33% on every replenishment delivery, so maintaining your brightest smile is more affordable over time.

Flexible Replenishment Deliveries
Your whitening replenishments are scheduled automatically to help you stay consistent – but you're always in control. Adjust, delay, or skip anytime in your Customer Portal.

Easy Personalization
Change products, update quantities, or modify your delivery timing to match your routine. Your membership adapts to you.

60-Day Money-Back Guarantee
Try Smileactives risk-free. If you're not completely satisfied, return it within 60 days – even if the containers are empty.

Smileactives is designed to help you achieve noticeable whitening results and maintain them consistently over time.

When you purchase an introductory Smileactives offer, your Smileactives Membership begins, which provides convenient replenishment deliveries at exclusive member pricing. Automatic replenishments ensure you never run out or lose progress, even with everyday habits like coffee, tea, or natural aging.

Through your Customer Portal you can manage your membership anytime:

• Customize your kit with the products you prefer
• Adjust delivery dates to match your usage
• Skip or postpone shipments if you have enough product
• Update billing or shipping information
• Make changes to your membership anytime

All options are designed to give you flexibility while helping you maintain your whitening results.

You can track your order anytime in your Customer Portal — it will show the latest status and estimated delivery timing.

If you haven't seen tracking information yet, it may take a few hours after shipment to appear.

You can change product selections or delivery dates anytime in your Customer Portal. If the shipment is already processing, changes might apply to your next delivery; you can always return the current shipment under our Guarantee.

Before Your Package Ships
You can do so up to 36 hours before it ships directly in your Customer Portal.

After Your Package Has Shipped
Once a shipment is on its way, Customer Service cannot make changes. You can return the shipment under our 60-Day Money-Back Guarantee for a full refund of the purchase price (minus shipping & handling).

Orders placed through Amazon or TikTok Shop follow the platform's return and refund process. To manage or return these orders, go directly to the platform and initiate a return or request order help in the platform.

Yes! We offer a 60-Day Money-Back Guarantee. You may return your products within 60 days of purchase, even if the bottles are empty, for a refund of the purchase price. Please note that original shipping charges are non-refundable.

Returning your products is easy and there is nothing to set up!

• We recommend using the same package your order arrived in, if available
• Customers are responsible for return shipping costs
• Place the new shipping label over the upper portion of the original label
• Please make sure the barcode at the bottom of the original label is not covered, as this helps us process your return quickly
• If using different packaging, include your full name, shipping address with zip code, phone number and email address inside the package

Send your return to:
Smileactives Returns
6390 Commerce Court
Groveport, OH 43125

For your peace of mind, we recommend using a traceable shipping method (such as UPS or USPS) and keeping your receipt.

Once we receive your return at our distribution center, please allow 7-10 business days for the refund to appear in your account, depending on your bank or card issuer.

• Refunds are issued to the original method of payment, minus shipping and handling
• If an installment payment is scheduled while your return is in transit, it may still process but will be included in your final refund amount
• Our Customer Care team is unable to provide refund updates until the 10-business day timeframe has passed, as posting times are controlled by financial institutions

At this time, we ship within the United States, including U.S. territories such as Puerto Rico and the U.S. Virgin Islands. We're always exploring new options, so be sure to check back for future international shipping updates.

After you receive your introductory kit, shipments are scheduled approximately every three months. You're always in control — you can check your upcoming shipment date, adjust your shipping frequency, or customize the products in your kit at any time through your Customer Portal.

Most members receive a 90-day supply approximately every three months — designed to help maintain whitening results without interruption. This timing is designed to align with how long the whitening gel typically lasts with regular use twice a day — but every smile is different.

You can adjust, skip, or delay shipments to match your own usage.

If you have more product than you need right now, you don't have to cancel your whole membership. You can skip your next delivery in the Customer Portal — preserving your member pricing and benefits while matching your pace.

Easily postpone your next shipment to a date that aligns with how much product you already have. Members use this option when they want fewer deliveries without losing savings or support.

You can update how frequently you receive shipments in your Customer Portal. This gives you flexibility if your whitening routine or product usage changes.

While we’re sorry to see you go, you always have control over your membership. You can cancel anytime through your Customer Portal or by contacting Customer Care.

Cancelling will stop future replenishment deliveries and member savings. If you choose to return later, you can always restart your membership.

Please note that shipments already in process may still arrive — you can return them within your 60-Day Money-Back Guarantee for a full refund (minus shipping & handling).

You're always in control of your delivery schedule. Members simply postpone their next shipment for about 30 days while they finish their current supply.

Purchasing a membership does not automatically create a Customer Portal login. If you haven’t created an account yet, or have not received the password reset email, you can create an account here.

Yes — including natural teeth, veneers, crowns, bonding, and even dentures.

Most customers begin to see visible teeth whitening results within 3–7 days of consistent daily use, but results vary. Whitening speed can vary based on:

• Coffee, tea, wine, or soda consumption
• Smoking or tobacco use
• Natural tooth shade
• Age
• Existing dental work (crowns, veneers, bonding)

Because whitening is a gradual process, results build over time. Many members notice continued brightening and improvement over the first few weeks of use.

Smileactives works by gently lifting stains with each use — but stopping and starting allows stains to come back. Skipping days can slow progress, while daily use helps you achieve brighter results faster. When you stick with your Smileactives routine, you:

• Keep stains from coffee, tea, and wine from setting in
• Prevent "yo-yo" yellowing between treatments
• Maintain a naturally radiant, youthful smile every day

Your Smileactives Membership is designed to support this maintenance phase — so you can keep your results without starting over. Think of it as investing in your future smile — small daily steps add up to long-lasting results.

If you're not seeing the whitening you expected:

• Make sure you're using the recommended amount of gel
• Use twice daily for at least 7–14 days
• Brush for the full recommended 2 minutes each time

If you still have questions, our Smile Experts are happy to help you optimize your routine.

How Much:
Dispense equal parts toothpaste and Pro Whitening Gel onto toothbrush. We recommend one pump of gel every time you brush. Tip: You may need to pump several times with the first use to dispense gel.

How Long:
Brush teeth for 2 minutes, starting with the front surfaces. Tip: Don't forget to brush teeth' back surfaces where plaque, tartar and stains can hide.

Rinse thoroughly with water.

How Often:
Use twice daily, every day.

1. Apply a small amount of toothpaste to brush head before turning the brush on. For additional whitening power, add an equal amount of Smileactives® Pro Whitening Gel next to the toothpaste on the brush.

2. Push the power button to turn on. The brush will automatically start in “Clean” mode. Place the toothbrush in your mouth with the bristles at a slight angle towards the gum line and then turn on the toothbrush. You can rotate through the various brushing modes by repeatedly pressing the power button until you arrive at your desired mode.

3. Rinse the brush head under running water and wipe dry. Store toothbrush in upright position.

Some users may experience temporary, mild gum sensitivity when using whitening products that contain hydrogen peroxide. This is a common and well-documented response and is typically short-lived.

What should I do if this happens?
We recommend stopping use until your gums feel normal. When resuming, use a smaller amount — ½ pump or ¼ pump of gel. While results may take slightly longer, this approach usually prevents further sensitivity.

How can I reduce gum contact?
Apply the Pro Whitening Gel directly to your toothbrush and layer toothpaste on top before brushing to minimize contact with the gums.

If sensitivity is severe, or if it continues, discontinue use and consult your dental professional.

Because our gels contain hydrogen peroxide, rinse your mouth and toothbrush thoroughly before drying with a towel to prevent fabric bleaching.

It's our proprietary foaming action that whitens the whole tooth — even hard-to-reach grooves — better than toothpaste alone. Safe for use on dental work, bonding, veneers, and dentures.

You can view our full ingredients list here.

The fastest way to manage your order or membership is through your Customer Portal — available 24/7.

Prefer live help? Chat with our Smile Experts for quick answers and real-time support 7 days a week, 7:00 AM – 10:00 PM EST.

You can also call us at 1-800-207-8952.